Preambulum

Welcome to our site! Thank you for trusting us with your purchase!

Thisonline store GTC was created by Fogyasztó Barát GTC generator.

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: data of the Service Provider (Seller, Company).

Name: Hype Group Kft.

Headquarters: 4025 Debrecen, Szív st. 5.

Mailing address: 4025 Debrecen, Szív st. 5.

Registering authority: Court of Debrecen

Company registration number: 09-09-033139

Tax number: 27409684-2-09

Representative: Nemes Dániel Zsolt

Phone number: +36205894153

E-mail address: hello@showme.hu

Website : http://showme.hu

Bank account number: 10702064-72801529-51100005

Hosting provider data

Name: Google LLC

Headquarters: 1600 Amphitheatre Parkway, Mountain View, CA 94043

Contact: (650) 253-0000, support@google.com

Website: google.com

Concepts

Product: offered on the Website and intended for sale on the Website:

• movable thing, including water, gas and electricity in containers, bottles or otherwise in limited quantities or with a specified volume, and
• a movable thing that includes or is connected to digital content or a digital service in such a way that in the absence of the relevant digital content or digital service, the goods could not perform their functions (hereinafter: the goods containing digital elements)

Goods containing digital elements: movable thing that includes or is connected to digital content or digital service in such a way that the goods could not perform their functions in the absence of the digital content or digital service concerned

Parties: Seller and Buyer together

Consumer: a natural person acting outside the scope of his/her profession, independent occupation or business activity

Consumer contract: a contract, one of whose subjects is a consumer

Functionality: the ability of a good containing digital elements, digital content or a digital service to perform functions appropriate to its purpose

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, as well as any person who, by indicating the name, trademark or other distinguishing mark of the Goods, presents himself as a manufacturer

Interoperability: the ability of a good, digital content or digital service containing digital elements to work with hardware and software different from that with which goods, digital content or digital services of the same type are normally used

Compatibility: the ability of a good, digital content or digital service containing digital elements to interoperate, without the need for conversion, with hardware or software with which goods, digital content or digital services of the same type are normally used

Website: this website, which serves to conclude the contract

Contract: A sales contract created between the Seller and the Buyer using the Website and electronic correspondence

Durable data carrier: any device that enables the consumer or the business to store the data addressed to him/her personally in a way that is still accessible in the future and for a period of time suitable for the purpose of the data, as well as to display the stored data in an unchanged form

A tool that enables communication between people who are away: a tool that is suitable for making a contractual declaration in the absence of the parties - in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax machine and a device providing Internet access.

Absentee contract: a consumer contract that is concluded within the framework of a distance selling system organized for the provision of goods or services in accordance with the contract without the simultaneous physical presence of the parties in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between those who are absent only

Enterprise: the person acting in the scope of his/her profession, independent occupation or business activity

Buyer/You: the person entering into a contract making a purchase offer via the Website

Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,

1. the guarantee undertaken for the performance of the contract, which the company undertakes voluntarily in addition to or in the absence of its legal obligation for the proper performance of the contract, and
2. the mandatory warranty based on the law

Purchase price: compensation to be paid for the Goods and for the provision of digital content.

Applicable legislation

• CLV of 1997. act on consumer protection
• CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society
• Act V of 2013 on the Civil Code
• 151/2003. (IX.22.) government decree on the mandatory warranty for consumer durables
• 45/2014. (II.26.) government decree on the detailed rules of contracts between the consumer and the business   
• 19/2014. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business
• LXXVI of 1999 law on copyright
• CXII of 2011 Act on the right to self-determination of information and freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on action against unjustified territory-based content restrictions and other forms of discrimination based on the customer's nationality, place of residence or establishment within the internal market, and 2006/ 2004/EC and Regulation (EU) 2017/2394, and amending Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free flow of such data, and on the repeal of Regulation 95/46/EC (general data protection regulation)
• 373/2021 on the detailed rules of contracts for the sale and purchase of goods and the provision of digital content and digital services between a consumer and a business. (VI. 30.) Government decree

Scope and acceptance of the GTC

The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.

Before finalizing your order, you must familiarize yourself with the provisions of these GTC.

The language of the contract, the form of the contract

The language of the contracts covered by these GTC is Hungarian.

E-invoice

Our company CXXVII of 2007. Act § 175. uses an electronic invoice according to By accepting these GTC, you give your consent to the use of the electronic invoice.

Prices

Prices are in HUF and include 27% VAT. The possibility of the Seller changing the prices for reasons of business policy cannot be ruled out. Changes to prices do not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller will act on the basis of the "Incorrect price procedure" section of the General Terms and Conditions.

Procedure in case of incorrect price

It is considered an obviously incorrect price:

• HUF 0 price,
• a price reduced with a discount, but the discount is incorrectly stated (e.g.: in the case of a HUF 1,000 product, with a 20% discount, the product is offered for HUF 500).

In the case of an incorrect price, the Seller offers the possibility of purchasing the Goods at the real price, with which information the Buyer can decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.

Complaint handling and legal enforcement options

The consumer can submit consumer objections related to the Goods or the Seller's activities at the contact details below:

• Phone number: +36205894153
• Internet address: http://showme.hu
• E-mail address: hello@showme.hu

The company is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to record the complaint and its position on it without delay, and to hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer at the latest within 30 days - in accordance with the regulations for the response to a written complaint - at the same time as the substantive response. In other respects, he is obliged to act as follows regarding the written complaint. If the directly applicable legal act of the European Union does not provide otherwise, the company must answer the written complaint in writing within thirty days after its receipt and take measures to communicate it. A shorter deadline than this can be established by law, and a longer deadline by law. The company is obliged to justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated by telephone or using an electronic communication service.

The minutes of the complaint must include the following:

1. name and address of the consumer,
2. the place, time and method of presenting the complaint,
3. a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer,
4. the company's statement on its position regarding the consumer's complaint, if the complaint can be investigated immediately,
5. the signature of the person recording the minutes and - with the exception of verbal complaints made by telephone or using other electronic communication services - the signature of the consumer,
6. the place and time of recording the minutes,
7. in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.

The company must keep the record of the complaint and a copy of the response for three years and present it to the inspection authorities upon request.

In case of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer's place of residence or residence. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute. If the consumer legal dispute between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:

Consumer protection procedure

It is possible to lodge a complaint with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection are carried out by the capital and county government offices competent according to the consumer's place of residence, a list of them can be found here: http://www.kormanyhivatal.hu/

Judicial proceeding

The customer is entitled to assert his claim arising from a consumer dispute before the court in the framework of civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.

Conciliation board procedure

We inform you that you can file a consumer complaint against us. If we reject your consumer complaint, you are also entitled to contact the Conciliation Board, which is competent according to your place of residence or residence: the condition for initiating the proceedings of the conciliation board is that the consumer directly attempts to settle the dispute with the concerned business. Based on the consumer's request, the conciliation body specified in the consumer's request is responsible for the procedure instead of the competent body.

The company has an obligation to cooperate in the conciliation board procedure.

As part of this, there is an obligation for businesses to send a response to the invitation of the conciliation body, and the obligation to appear before the conciliation body is recorded as an obligation ("ensuring the participation of the person authorized to establish a settlement at the hearing").

If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

In the case of breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines in case of unlawful behavior of businesses as a result of the change in legislation, there is no possibility of waiving the fine. In addition to the Act on Consumer Protection, the relevant provisions of the Act on Small and Medium Enterprises have also been amended, so the imposition of fines cannot be avoided in the case of small and medium enterprises either.

In the case of small and medium-sized enterprises, the fine can range from HUF 15,000 to HUF 500,000, while in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million under the scope of the Accounting Act, the fine can range from HUF 15,000 to 5% of the company's annual net sales up to , but may extend to a maximum of HUF 500 million. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation body procedure.

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation body provides advice on the rights of the consumer and the obligations of the consumer.

The procedure of the conciliation board starts at the consumer's request. The request must be submitted in writing to the chairman of the conciliation board: the written requirement can be fulfilled by letter, telegram, teletypewriter or fax, as well as by any other means that enables the addressee to store the data addressed to him permanently for a period appropriate to the purpose of the data , and displaying the stored data in unchanged form and content. The application must include

1. the consumer's name, place of residence or location,
2. the name, registered office or site of the company affected by the consumer dispute,
3. if the consumer designates the requested body instead of the competent conciliation body,
4. a brief description of the consumer's position, the facts supporting it and their evidence,
5. the consumer's statement that the consumer directly attempted to settle the disputed matter with the concerned business
6. the consumer's statement regarding the fact that he did not initiate the procedure of another conciliation body in the case, no mediation procedure was initiated, no claim letter was submitted, and no application for the issuance of a payment order was submitted,
7. the motion for the board's decision,
8. the consumer's signature.

The document or its copy (extract) whose content the consumer cites as evidence must be attached to the application, so in particular the written statement of the company about the rejection of the complaint, or, in the absence of this, other written evidence available to the consumer about the attempted negotiation.

If the consumer acts through a proxy, the power of attorney must be attached to the application.

More information about Conciliation Boards is available here: http://www.bekeltetes.hu
More information about the regionally competent Conciliation Boards is available here:
https://bekeltetes.hu/index.php?id=testuletek

The contact details of each territorially competent Conciliation Board:

Online dispute resolution platform

The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought online, and you don't necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the merchant against whom you complained can jointly choose how to handle the complaint. dispute resolution body you want to entrust.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&

Copyrights

LXXVI of 1999 on copyright. Act (hereinafter: Szt.) § 1 (1), the website is considered a copyrighted work, so all parts of it are protected by copyright. The Szt. On the basis of Section 16 (1), the unauthorized use of graphics and software solutions, computer programs on the website, as well as the use of any application that can be used to modify the website or any part of it, is prohibited. Any material from the website and its database may be taken, even with the written consent of the right holder, only by referring to the website and indicating the source. The copyright holder: Hype Group Kft.

Partial invalidity, code of conduct

If any clause of the General Terms and Conditions is legally incomplete or invalid, the other clauses of the contract will remain in force and the provisions of the relevant legislation shall apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct according to the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the operation of goods containing digital elements and the applicable technical protection measures

Information on the essential properties of the Goods

Correction of data entry errors - Responsibility for the veracity of the data provided

Use of the website

Selecting the Product

By clicking on the product categories on the website, you can select the desired product family and the individual products within it. By clicking on each product, you will find the product's photo, article number, description, and price. In case of purchase, you must pay the price listed on the website.

Add to cart

After selecting the Product, you can click on the "Add to Cart" button to place any number of products in the cart without any obligation to purchase or pay, as adding to the cart does not constitute an offer.

We recommend that you place the product in the basket even if you are not sure whether you want to buy the given product, because this will give you an overview of the products you have selected at the moment and their can be viewed and compared on one screen. The contents of the basket can be modified freely until the order is finalized - until the "Order" button is pressed, products can be removed from the basket as desired, new products can be added to the basket as desired, and the desired product number can be changed.

If you place the selected product in the Cart, a separate window will pop up with the text "Cart overview". If you do not want to select more products, click on the "Payment" button! If you want to view the selected product again or add another product to the basket, click on the X in the upper right corner of the pop-up page!

View Cart

When using the website, you can check the contents of the basket at any time by clicking on the "Basket" icon at the top of the website. Here you can remove the selected products from the basket or change the number of the product. The system automatically updates the basket, and then displays the information corresponding to the data you have changed, including the price of the products added to the basket.
If you do not wish to select additional products and place them in the basket, you can continue shopping by pressing the "Payment" button.

Enter customer data

After pressing the "Payment" button, the contents of the basket will be displayed, as well as the total purchase price to be paid if you purchase the products you have selected. In the "Delivery" box, you must check which courier service the ordered product will be delivered to. The system indicates the delivery fee, which you must pay when placing an order.

In the "Invoicing" text box, you can enter your e-mail address, full name, address, and phone number (in the case of a company, your tax number). In the "Delivery" text box, the system automatically stores the data entered during "Billing". If you request delivery to a different address, please tick the "Use a different delivery address" box. In the "Comment" text box, you can enter additional information as you wish.

Order overview

After filling in the above text boxes, you can click the "Next" button to continue the ordering process, or click the "Edit" button to delete/correct the data entered so far and return to the contents of the Basket. Here you can see a summary of the data you provided earlier, such as the contents of the Basket, user, billing and delivery data and the amount you have to pay. In the Payment section, if you would like to pay the amount online with a bank card, you must enter the data under the heading "bank card". If you choose the cash on delivery payment method, click on the "Payment by cash on delivery" button. If you have done these, you can finalize your order with the "Order" button.

Finalizing the order (making an offer)

If you are convinced that the contents of the basket correspond to the Goods you want to order, and that your data is correct, you can complete your order by clicking the "Order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the "Order" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Seller in accordance with these General Terms and Conditions - entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you will be released from your obligation to make an offer.

Order processing, creation of the contract

Orders are processed in two steps. You can place your order at any time. You will first receive an automatic confirmation of your order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail notification contains your data incorrectly (e.g. name, delivery address, telephone number, etc.), you are obliged to inform us of this fact - at the same time as entering the correct data - by e-mail to communicate. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as it is possible that your order did not arrive in our system due to technical reasons.

After sending your offer, the Seller will confirm your offer via a second e-mail. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system (second confirmation).

Payment methods

Stripe

In the online store, it is possible to pay with the Stripe payment solution.

More information about Stripe in English here

Cash on delivery

If you wish to settle the value of the order upon receipt of the package, select the "Cash on delivery" payment method.

Bank Transfer

You can also pay for the products by bank transfer.

Credit card payment

In our online store, you can pay quickly and securely by bank card.

Acceptance methods, acceptance fees

Express One courier service

Performance deadline

Regarding the order, the general delivery deadline is no more than 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

Reservation of rights, ownership clause

If you have previously ordered Goods without receiving them during delivery (not including the case where you exercised your right of withdrawal), or if the Goods were returned to the seller with a not wanted mark, the Seller will fulfill the order obligates you to pay the purchase price and delivery costs in advance.

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid by bank transfer, the Buyer in the currency of his Member State remit the purchase price and the conversion, as well as bank commissions and costs (the Seller will not receive the full amount of the purchase price and delivery fee). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

Sales abroad

The Seller does not distinguish between Buyers in the territory of Hungary and outside the territory of the European Union using the Website. In the absence of a different provision of these GTC, the Seller ensures the delivery/receipt of the ordered Goods in the territory of Hungary.

The provisions of these General Terms and Conditions apply to purchases outside of Hungary as well, with the fact that, based on the provisions of the relevant regulation, a consumer who is a citizen of a member state or has a place of residence in a member state, or a business that is established in a member state is considered a buyer in the interpretation of this point has a location and purchases goods or services within the European Union solely for the purpose of end use, or acts with such intent. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activities.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.

The Seller is not obliged to comply with non-contractual requirements, such as labeling or sector-specific requirements, defined in the national law of the Buyer's Member State in relation to the relevant Goods, or to inform the Buyer of these requirements.

Unless otherwise specified by the Seller, Hungarian VAT applies to all Goods.

The Customer may exercise his legal rights in accordance with these Terms and Conditions.

If an electronic payment solution is used, the payment is made in the currency specified by the Seller,

The Seller may withhold delivery of the Goods until he is satisfied that the payment of the price of the Goods and the delivery fee has been made successfully and in full using the electronic payment solution (including the case when, in the case of Goods paid by bank transfer, the Buyer is from the Member State remit the purchase price (shipping fee) in the currency specified and due to the conversion, as well as bank commissions and costs, the Seller will not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

In order to hand over the Goods, the Seller also provides non-Hungarian Buyers with the same handover options as Hungarian Buyers.

If, according to the General Terms and Conditions, the Customer can request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state, the non-Hungarian customer may also request this by any of the delivery methods indicated in the General Terms and Conditions.

If, according to the General Terms and Conditions, the Buyer can choose to receive the Goods in person from the Seller, this can also be used by non-Hungarian Buyers.

Otherwise, the Buyer may request that the Goods be transported abroad at his own expense. Hungarian Buyers do not have this right.

The Seller fulfills the order after payment of the delivery fee, if the Buyer does not pay the delivery fee to the Seller, or does not resolve his own delivery by the pre-agreed date, the Seller will terminate the contract and refund the pre-paid purchase price for the Buyer.

Information on the consumer's right of withdrawal

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal persons cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer's right of withdrawal

can be exercised within the deadline from the date of receipt by the consumer or a third party indicated by him, other than the carrier, which deadline is 14 days.

The 45/2014. (II. 26.) The cancellation period provided by the government decree is 14 days, the cancellation period agreed by the Seller in these GTC is a voluntary undertaking in addition to what is written in the law.

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods. offer, the consumer has the right to withdraw the offer prior to the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

The consumer is the 45/2014. (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.

Validity of the consumer's withdrawal statement

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer's statement is sent within the deadline. The deadline is 14 days.

The 45/2014. (II. 26.) The cancellation period provided by the government decree is 14 days, the cancellation period agreed by the Seller in these GTC is a voluntary undertaking in addition to what is written in the law.

The consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium after its arrival.

Obligations of the Seller in case of cancellation by the consumer

Seller's obligation to refund

If the consumer is under Article 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, no later than fourteen days after becoming aware of the withdrawal too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of Seller's refund obligation

The 45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to incorrect and/or inaccurate bank account numbers or postal addresses provided by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

In the event of withdrawal or termination of the consumer's obligations

Return of the Goods

If the consumer is under Article 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, must return the Goods immediately, but no later than fourteen days from the notification of withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.

Bearing the direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or by post.

Responsibility of the consumer for depreciation

The consumer is responsible for the depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the Goods.

The right of withdrawal cannot be exercised in the following cases

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to § 29 of Government Decree 45/2014 (II.26). in the cases included in paragraph (1):

1. after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance began with the express prior consent of the consumer and the consumer's acknowledgment that he loses his right of withdrawal as soon as the company fulfilled the contract in full;
2. with regard to Goods or services whose price or fee depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the period specified for the exercise of the right of withdrawal;
3. in the case of non-pre-manufactured Goods that were produced based on the instructions or at the express request of the consumer, or in the case of Goods that were clearly tailored to the consumer;
4. with respect to Goods that are perishable or retain their quality for a short time;
5. with regard to Goods in closed packaging, which cannot be returned after opening after delivery for reasons of health protection or hygiene;
6. with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
7. with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a way that cannot be influenced by the company, and the price of which was agreed upon by the parties when the sales contract was concluded, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
8. in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
9. with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
10. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
11. in the case of contracts concluded at a public auction;
12. with the exception of residential services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance specified in the contract has been agreed;
13. with regard to digital content provided on a non-material data carrier, if the Seller has begun performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the commencement of performance, and the company sent a confirmation to the consumer.

Requirements for contractual performance

Requirements for contractual performance in general for goods sold under a consumer contract and goods containing a digital element

At the time of delivery, the Goods and delivery must comply with Regulation 373/2021. (VI.30.) to the requirements contained in the Government Decree.

In order for the performance to be considered contractual for the Goods that are the subject of the contract

• it must comply with the description, quantity, quality, and type included in the contract, and it must have the functionality, compatibility, interoperability and other characteristics specified in the contract
• must be suitable for any purpose specified by the consumer, which the consumer brought to the Seller's attention at the latest when the contract was concluded, and which the Seller accepted
• must have all the accessories and user manuals specified in the contract - including commissioning instructions, installation instructions, and customer service support - and
• You must provide the updates specified in the contract.

In order for the performance to be deemed to be in accordance with the contract - in addition - to the Goods that are the subject of the contract

• must be suitable for the purposes prescribed for the same type of Goods by legislation, technical standards or, in the absence of technical standards, by the governing code of conduct
• it must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect - especially in terms of functionality, compatibility, accessibility, continuity and safety - which is usual for the same type of Goods, taking into account the Seller , its representative or any other person involved in the sales chain, a public statement about the specific properties of the Goods - especially made in an advertisement or on a label
• must have the accessories and instructions that the consumer can reasonably expect - including packaging and installation instructions - and
• it must correspond to the characteristics and description of the Goods presented as a sample or model or made available as a trial version by the company prior to the conclusion of the contract.

The Goods do not have to comply with the above public statement if the Seller proves that

• he didn't know the public statement, and he didn't need to know it
• the public statement has already been properly corrected by the time of the conclusion of the contract or
• the public statement could not influence the right holder's decision to enter into a contract.

Requirements for contractual performance in the case of the purchase of goods sold under a consumer contract

The Seller performs incorrectly if the defect in the goods results from improper installation, provided that

a) commissioning is part of the sales contract and was carried out by the Seller or was carried out under the Seller's responsibility; or

b) the commissioning had to be carried out by the consumer, and the unprofessional commissioning is the result of deficiencies in the commissioning instructions provided by the Seller - or in the case of goods containing digital elements - by the digital content or digital service provider.

If, according to the sales contract, the goods are put into operation by the Seller, or the putting into operation takes place under the responsibility of the Seller, the performance must be considered completed by the Seller when the putting into operation is completed.

If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or digital services over a specified period of time, the Seller is responsible for the defect in the goods related to the digital content, if the defect is in the case of continuous provision of a period not exceeding two years, the within two years from the delivery of goods; or occurs or becomes recognizable.

Requirements for contractual performance in the case of goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of any updates to the digital content of the goods or the related digital service - including security updates - that are necessary to maintain the goods' conformity with the contract, and must ensure that the consumer receives them.

Making the update available to the Seller if the sales contract

• provides for a one-time service of the digital content or digital service, then it can reasonably be expected by the consumer based on the type and purpose of the goods and digital elements, as well as the unique circumstances and the nature of the contract; or
• digital content provides for continuous service over a specified period, then in the case of continuous service with a duration not exceeding two years, it must be provided over a period of two years from the delivery of the goods.

If the consumer does not install the updates provided within a reasonable time, the Seller is not liable for the defect of the goods, if it arises solely from the failure to apply the relevant update, provided that

a) the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and

b) failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if, when concluding the contract, the consumer received special information that a specific property of the goods differs from what is described here, and when concluding the sales contract, the consumer separately and expressly accepted this deviation.

Information on product warranty and accessory warranty for guaranteeing the conformity of the goods

This section of the consumer information was prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) taking into account Annex No. 3 of Government Decree 45/2014 (II.26).

Accessory Warranty

In what cases can you exercise your accessory warranty right?

In the event of defective performance by the Seller, you may enforce a warranty claim against the Seller in accordance with the provisions of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30.)

What rights do you have based on your warranty claim?

General rules of warranty rights

You can - at your choice - use the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation or you can repair the defect at the Seller's expense, or you can have it repaired by someone else or - as a last resort - you can also withdraw from the contract.

You can transfer from your chosen accessory warranty to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it must be assumed until proven otherwise that a defect detected within one year from the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, warranty rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, received information about this at the time of purchase, the Service Provider has no responsibility for the known defect.

In the case of buyers who are not considered consumers, the deadline for asserting the right to warranty for accessories is 1 year, which starts on the day of performance (handover).

Special rules of warranty rights in the case of goods sold under a consumer contract and goods containing a digital element

In the case of a contract between a consumer and a company - for the sale and purchase of movable goods or the provision of digital content - the provisions written in the section "General rules of warranty rights" apply to the consumer with the deviations according to this section.

In the case of a contract between a consumer and a company - for the sale and purchase of movable goods or the provision of digital content - within the framework of the exercise of the consumer's warranty rights, the consumer may not repair the defect himself at the expense of the Seller, or have it repaired by someone else.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if doing so would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the Goods in perfect condition, as well as the severity of the breach of contract.

The consumer is also entitled - adjusted to the gravity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if

• the Seller did not perform the repair or replacement, or performed it but did not fulfill the following conditions in whole or in part
• The Seller must ensure the return of the exchanged goods at his own expense
• if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became detectable - then the obligation to repair or replace includes the removal of the non-conforming goods and the replacement or commissioning repaired goods or bearing the costs of removal or commissioning.
• refused to make the goods conform to the contract
• a repeated performance error occurred, despite the Seller attempting to make the goods conform to the contract
• the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract, or
• The Seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the company will not bring the goods into conformity with the contract within a reasonable time frame or without significant damage to the consumer's interests.

If the consumer wishes to terminate the sales contract citing faulty performance, the Seller bears the burden of proving that the fault is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price - adjusted to the severity of the breach of contract - in whole or in part, until the Seller fulfills its obligations related to the conformity of the performance with the contract and defective performance.

The generally applicable rule is that:

• The Seller must ensure the return of the exchanged goods at his own expense
• if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became detectable - then the obligation to repair or replace includes the removal of the non-conforming goods and the replacement or commissioning repaired goods or bearing the costs of removal or commissioning.

The reasonable deadline for repairing or replacing the goods must be counted from the time when the Consumer informed the company of the defect.

The consumer must make the goods available to the company in order to carry out the repair or replacement.

Delivery of compensation is proportionate if its amount is equal to the difference between the value of the goods owed to the Consumer in the case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the Consumer may terminate the sales contract only with regard to the defective goods, but any other goods acquired together with them it can also be canceled in relation to goods, if the Consumer cannot reasonably be expected to keep only goods that comply with the contract.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

• the Consumer must return the affected goods to the Seller at the Seller's expense and
• The Seller must immediately refund to the Consumer the purchase price paid for the goods concerned, as soon as he has received the goods or the certificate supporting the return of the goods.

What is the deadline for asserting your warranty claim?

You are obliged to report the error immediately after discovering it. An error reported within two months of the discovery of the error shall be considered an error reported without delay. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract. If the subject of the contract between the consumer and the business is a used item, the parties can also agree on a shorter limitation period; a limitation period of less than one year cannot be validly established in this case either.

Who can you enforce your accessory warranty claim against?

You can assert your accessories warranty claim against the Seller.

What other conditions are there for enforcing your accessory warranty rights?

Within six months from the date of delivery (one year in the case of a sale of goods), there is no other condition for validating your accessory warranty claim apart from reporting the defect, if you prove that the Goods or the service was provided by the Seller. However, after six months from the date of delivery (one year in the case of a sale of goods), you are already obliged to prove that the defect you recognized was already present at the time of delivery.

Product warranty

In what cases can you use your product warranty right?

In the event of a defect in a movable thing (Goods), you can - according to your choice - assert a warranty claim for accessories or a claim for product warranty.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of defective Goods.

In which case is the Goods considered defective?

The goods are defective if they do not meet the quality requirements in force at the time they are put on the market or if they do not have the properties described by the manufacturer.

What is the deadline for asserting your product warranty claim?

You can assert your product warranty claim within two years of the Product being placed on the market by the manufacturer. After this deadline, you will lose this right.

To whom and under what other conditions can you enforce your product warranty claim?

You can exercise your product warranty claim only against the manufacturer or distributor of the movable object. You must prove the defect of the Goods in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

• the Goods were not manufactured or marketed as part of its business activities, or
• the defect was undetectable according to the state of science and technology at the time of placing it on the market or
• The defect in the Goods results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

I would like to draw your attention to the fact that due to the same fault, you cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced Goods or repaired part against the manufacturer.

Warranty

In what cases can you exercise your warranty rights?

Regulation 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) On the basis of the Government Decree, the Seller is obliged to provide a warranty for the new consumer durables listed in Annex No. 1 of the Decree (e.g.: technical goods, tools, machines), as well as their accessories and components within the scope specified therein (hereinafter - in this point - referred to together as consumer goods) in case of sale.

In addition, the Seller may voluntarily undertake a warranty, in which case he must provide a warranty statement to the customer who is considered a Consumer.

The warranty statement must be made available to the Consumer on a durable data medium, no later than when the goods are delivered.

The warranty statement must state:

• a clear statement that in the event of faulty performance of the goods, the Consumer is entitled to exercise his accessory warranty rights according to the law free of charge, these rights are not affected by the warranty
• name and address of the guarantor
• the procedure to be followed by the Consumer in order to enforce the warranty
• designation of the goods to which the warranty applies and
• conditions of the warranty.

What are your rights and within what time frame in case of a mandatory warranty?

Warranty rights

Based on the customer's warranty rights, as a general rule, the customer can make a claim for repair or replacement, or repair or have the defect repaired at the cost of the obligee, request a price reduction, or ultimately withdraw from the contract if the obligee has not undertaken the repair or replacement, in accordance with this obligation within the deadline, while protecting the rights holder's interests, or if the right holder's interest in repair or replacement has ceased.

The Buyer may assert his claim for repair at the Seller's registered office, at any location, branch, or directly at the repair service specified by the Seller on the warranty card.

Validation deadline

The warranty claim can be asserted during the warranty period, the warranty period is governed by Art. 151/2003. (IX. 22.) According to government decree:

1. One year in the case of a sale price of HUF 10,000 but not exceeding HUF 100,000,
2. two years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000,
3. Three years above the selling price of HUF 250,000.

Failure to meet these deadlines results in loss of rights, however, in the case of repair of the consumer product, the warranty period is extended from the date of delivery for repair by the time during which the Customer could not use the consumer product as intended due to the defect.

The warranty period starts when the consumer product is handed over to the Buyer, or if the installation is carried out by the Seller or its agent, it begins on the day of installation.

If the Customer puts the consumer product into operation more than six months after delivery, the warranty period starts on the day the consumer product was handed over.

Rules related to handling warranty claims

When handling the repair, the Seller must strive to complete the repair within 15 days. The deadline for repair starts when the consumer product is received.

If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement.

If, during the first repair of the consumer product during the warranty period, the Seller determines that the consumer product cannot be repaired, the Seller is obliged to replace the consumer product within eight days, unless otherwise ordered by the buyer. If it is not possible to exchange the consumer product, the Seller is obliged to refund the purchase price to the buyer within eight days of the proof of payment of the consumer product - the invoice or receipt issued on the basis of the General Sales Tax Act - presented by the consumer.

By accepting the General Terms and Conditions, the Customer consents to be provided with the information electronically or in another way suitable for proof of receipt by the Customer.

If the Seller cannot repair the consumer product within 30 days:

• if the Buyer has agreed to this, the repair can be completed for him at a later date, or
• if the Customer does not consent to the subsequent completion of the repair, or has not made a statement in this regard, the consumer product must be replaced within eight days after the ineffective expiration of the thirty-day period, or
• if the Buyer does not consent to the subsequent completion of the repair, or has not made a statement in this regard, but it is not possible to exchange the consumer product, the sales price on the invoice or receipt of the consumer product must be refunded to him within eight days after the unsuccessful expiration of the thirty-day period .

If the consumer product is defective for the 4th time, the Buyer is entitled to:

• contact the Seller for correction, or
• instead of the request for correction, Act V of 2013 on the Civil Code 6:159. to request a proportional reduction of the purchase price from the Seller on the basis of § (2) point b), or
• instead of the request for correction, Act V of 2013 on the Civil Code 6:159. On the basis of § (2) point b) to repair the consumer product at the Seller's expense or have it repaired by someone else, or
• if the Buyer does not use these rights (correction, price reduction and other corrections at the Seller's expense) or has not made a statement regarding them, the consumer item must be replaced within 8 days, if it is not possible to replace the consumer item, the consumer the sales price on the item's invoice or receipt must be refunded to him within eight days.

Exceptions

The regulations written under the section "Rules related to the handling of warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, cars, motorhomes, caravans, caravans, trailers, and motorized watercraft.

In the case of these Goods, however, the Seller must endeavor to fulfill the repair request within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement.

What is the relationship of the warranty with other warranty rights?

The warranty applies in addition to the warranty rights (product and accessories warranty), the fundamental difference between the general warranty rights and the warranty is that in the case of the warranty, the consumer has a more favorable burden of proof.

Consumer goods subject to a mandatory warranty according to Government Decree 151/2003, or those heavier than 10 kg or which cannot be transported as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation . If the repair cannot be carried out at the place of operation, the company will take care of the disassembly and installation, as well as the delivery and return, or - in the case of a request for repair confirmed directly at the repair service - the repair service.

The Seller during the period of the mandatory warranty, its undertaking may not contain conditions for the consumer that are more disadvantageous than the rights provided by the rules of the mandatory warranty. After that, however, the terms of the voluntary warranty can be determined freely, but in this case the warranty may not affect the existence of the consumer's legal rights, including those based on the accessory warranty.

Exchange request within three working days

In the case of sales through an online store, the institution of the exchange request within three working days also applies. 151/2003, a replacement request within three working days. (IX. 22.) It can be validated in the case of new durable consumer goods under the Government Decree, according to which, if someone validates the institution of the exchange request within 3 working days, the seller must interpret this as meaning that the Goods were already defective at the time of sale and you must exchange the Goods without further ado.

When is the Seller released from its warranty obligation?

The Seller is released from his warranty obligation only if he proves that the cause of the defect arose after performance.

We would like to draw your attention to the fact that due to the same defect, you cannot assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, parallel to each other, but otherwise you are entitled to the rights arising from the warranty regardless of the warranty entitlements.